Yes. By requesting help using voice services, you will be connected directly with our 24x7 monitoring center. The monitoring center can check in to see whether your loved one is OK or if they may need the help of emergency responders, and can contact them on your behalf. However, it cannot be stated enough that voice services are NOT a replacement for 911 services. If you have an emergency, you should first call 911. The Echo Dot voice commands can be used for other things as well, such as to turn on a nightlight or to check the weather.